TD Bank has opened another new concept branch, in March 2018, at a convenient location (103-10835 City Parkway, in Surrey close to Gateway Skytrain Station with other amenities in the vicinity to serve the upcoming needs of rising community there.
This is the first Ultra High-Tech branch in the area which dovetail the following salient features and is ahead of its competitors in this vying age of razor sharp competition:
- 1st Help and Advise Centre in BC, with financial and Customer Service advisors sans tellers.
- 1st US dollar dispensing Automated Teller Machine[ATM] in the area
- Open 7 days a week
- Well trained staff with no tellers
- All financial deeds are doled out under one roof
- Multi language branch -catering to clients- comfortable in Cantonese, Mandarin Hindi, Punjabi Urdu, Bengali, Tamil, Gujrati and of course, English
- Sitting lounge for customers
- Wi-Fi loaded – for free
- Free coffee service to all
- Special attention to independent customer service
- Free parking to customers
When the employees are crystal clear about the most important priorities of the organization they work in; and exhibit the perfecting team work around those top priorities, not only they register their best performance in succession but they see their beloved organization is well above the competition..
During confabulations, Mr. Ravi Kochhar, first Branch Manager, who is with TD Bank for the last 6 years, informed that this is ultra high-tech branch with a unique experience to our customers and clients wherein they are not dependent on tellers and being self-equipped to do the independent banking as state of the art system facilitates the same. Having worked on various positions, as he rose up from the ranks, starting at the basic rung of a Teller, Mr. Kochhar happens to be a hard worker and has been a recipient of Vision Achievement Award for the year 2015 which is given for frame work for over all performance. He is in full praise of Mr. Gurjiv Chahil Distt Vice President for the continuous support and guidance.
About TD Canada Trust
TD Canada Trust offers personal and business banking to more than 11.5 million customers. It provides a wide range of products and services from Chequing and Savings accounts, to Credit Cards, Mortgages, Commercial banking, Credit Protection and Travel Medical Insurance, as well as provide professional advice on managing everyday finances.
TD Canada Trust makes banking comfortable by providing convenience banking through 24/7 mobile, internet, telephone and ATM banking, as well.
Globally, it ranks as the 26th largest bank in the world, according to Standard & Poor’s. The bank and its subsidiaries have over 85,000 employees and over 22 million clients worldwide. In Canada, the bank operates as TD Canada Trust and serves more than 11 million customers at over 1,150 branches.
More details, can be had at: www.tdcanadatrust.com It will not be out of place to mention that TD Canada Trust is the Canadian retail bank of TD Bank Group, the sixth largest bank in North America.
In a customer-oriented industry- like banking- by doling out best customer service, is the only sure shot way to succeed and beat others in the industry. With this in mind a bank’s think tank, at every level, is always on the look to make sure that customer’s time, comfort and product competitiveness is well taken care of. A finely printed literature and glossy structures do not help in the long run, though employee’s passion, zeal and readiness to go an extra mile definitely make or mar an organization.
Prof. Surinder Kochhar (Shaun)
LPN, FCN, M.Com, CAIIB, DIM A freelance writer with 36 Years Exp. A Diabetes Coach of University of Victoria